KORA works with public welfare tasks broadly defined, but has a special focus on five areas:
- Children and young people
- Social services
- Labour market and education
- Economy and administration
KORA also works with a wide range of issues that cut across the conventional sector boundaries and has designated two special interdisciplinary areas: productivity and welfare technology.
KORA’s approaches in all of the above areas are:
- Which institutions and interventions are the most cost-effective compared to the achieved quality of the service? It is KORA’s ambition to far more frequently than it has been the case in Denmark to take economy into account when making benchmarking analyses and effect measurements. These analyses only become fully useful when they provide answers as to value for the money.
- Why some institutions and interventions are more effective than others, and based on this identify good examples. The goal is, based on KORA’s interdisciplinarity, to provide action-results of what can be learned from the good examples.
- What form of governance and management promote efficient operations and quality? Local government services are very labour intensive, and the question is what the best combination of incentives, competition, regulation/control and standard-based management with regard to achieving an optimum combination of efficiency and quality.
- What framework and organisational forms can especially support quality and efficiency? Effective handling of tasks and performance is linked to how the public sector is organised, where, not least, the importance of coordination across government organisations has received increasing attention in recent years.
- Whether catering for quality and efficiency conflicts with other important objectives for the public sector, including for instance political governance, citizen involvement, rule of law, user responsiveness, transparency, security of supply and innovation.
- How new and better solutions can be implemented in such a way that they get disseminated and consolidated.